Kevro Barron Clothing Consulting
Kevro is one of the leading corporate gifting companies in the Southern Hemisphere. They provide branding for everything from clothes to USB storage devices.
Background
They had a large team of salespeople servicing their customers, from inbound lead specialists to Key Account Managers. They needed help to restructure their teams to ensure optimal efficiency.
Solution
We worked with all of the relevant stakeholders at Kevro to understand their business and challenges and how those were impacting the sales team. We then created specializations within the sales teams, with clear handoffs between skill sets.
Impact
The salespeople and leaders had more clarity around their roles and responsibilities and could focus their efforts better. The accountability across the teams was increased and the customer journey through the process was streamlined, resulting in an overall improvement in customer experience and performance.
